FAST FOOD This is about playing a "russian roulette" guessing game when looking for the best line in fast food places. Went to a well known fast food place this morning for a breakfast fix. Noticed no signs on the registers telling which were open. Only one clerk was at a register although, as usual, there were many employees in the area. All of a sudden a woman went to a register, and asked if she could help anyone. She did not ask for the next person in line, but since I had been in line for awhile I spoke up and said I was next. No one disagreed, and I made my order. Then I asked where the signs were that I had been proudly told would be on all the registers. My question seemed to annoy her and, at first, she did not answer but, when I persisted, she muttered that they were all gone.

I had been told by a management team member a few weeks ago that this was a new "customer friendly" thing that would be done from then on. I told the management team member that I was glad to see their business being more helpful so customers would not have to stand in line guessing which registers might be open. Then I asked to speak to a manager, and the unfriendly woman said she was a manager. So, I asked to speak to THE manager (I had seen him earlier). The woman went and got him and I asked him where the signs were, and he said at the very moment we were talking that a national management meeting was being held which was making major changes in the whole customer service system. The changes he mentioned seemed good, and I told him that I had been treated rudely by the clerk for asking my question He smiled, threw up his hands, and said he had to work with what he had. I agreed, thanked him and ate my breakfast.
  ¶ 11:27 PM